Registration coming soon!
Registration coming soon!
Please reach us at admin@incentivems.com if you cannot find an answer to your question.
What is the date of the trip?
The date of this trip is December 13th to December 23rd, 2025.
What are some items I should not forget to bring with me?
The following items are essential for any destination: sunglasses, sunscreen, hat, and umbrella. In the colder months we suggest to bring a warm scarf, gloves and waterproof shoes.
It is recommended that you bring duplicates of prescription eyewear, copies of prescriptions for any medications (generic equivalents are usually easier to obtain), copies of credit card information, and copies of your passport information pages.
An adapter/transformer may be necessary (the on-board power supply is 230V AC/50 Hz) if you bring any electronic devices with you.
What is the currency?
The currency in both Germany and Austria is the Euro(EUR).
Make sure you check with your bank to confirm there are no foreign transaction fees on your credit or debit cards.
Consider visiting a currency exchange to get cash for your trip.
National Currencies
Belgium Euro(EUR) Bulgaria Lev(BGN) Germany Euro(EUR)
France Euro(EUR) Croatia Euro(EUR) Netherlands Euro(EUR)
Austria Euro(EUR) Rumania Leu(RON) Switzerland Franken(CHF)
Serbia Dinar(RSD) Slovakia Euro(EUR) Czech Republic Koruna(CZK) Hungary Forint(HUF)
How do flights get booked?
IMS will arrange all transportation including flights. When registering in the Travel section, please select your correct days of travel and any other additional information such as Known Travelers Number (KTN). After you register, an IMS travel agent will reach out to reconfirm your full name as well as flight details.
How will I get from the airport to the hotel?
IMS has arranged transportation from the airport to the hotel. Details will be shared in your travel confirmation email.
How far is the hotel from the airport?
Munich International Airport is approximately 23.9 miles (38.5km). This is around a 26 to 30 minute drive.
How can I purchase travel insurance?
When you are completing your registration for the event, you will be prompted to select what level of insurance you would like to purchase. Once registration is complete, one of our agents will send information on your selected insurance.
How do I know if I submitted my registration correctly?
Once your registration is submitted, you will receive an on-screen confirmation as well as an emailed confirmation including your registration number. Please check your spam folder, especially if your company's security filters are strong.
If I did not receive a registration confirmation, what should I do?
If you did not receive a confirmation email, please check your junk folder as it may have been mislabeled as spam. If you still cannot locate, please email admin@incentivems.com and we will resend the confirmation email.
How do I make changes to my registration?
Upon completion of your registration you will receive a confirmation email that will include a registration number and a link that will direct you back to your completed registration. You will need to login using your email and unique registration number provided within your confirmation email. Once you log in, you will be able to view, modify your existing registration.
Where are we staying?
Guests will stay at the Munchen City Center Hotel,
When is Check-in/Check-out?
Check-in is after 3:00pm, check-out is 11:00am
Is there WIFI available?
Yes, guests staying at the hotel have free Wi-Fi throughout the hotel.
Do I need a special plug for charging?
Germany uses type F and Type C adapters. Standard voltage in Germany is 230V, in the US it is 120V. Make sure your adapter is dual voltage, otherwise a voltage converter is required.
Link to buy: Plug adapter
What payment methods are accepted at the hotel?
Does the hotel have a restaurant?
Yes, the hotel has 3 options for grabbing a bite to eat.
What is the name of the ship?
AMADEUS Riva
Where does the cruise leave from?
The ship will be boarded in Nuremburg, Germany.
What time is embarkation?
Embarkation begins at 3:00pm local time.
Is there Wi-Fi on this cruise?
Yes, all guests on the ship will have access to Wi-Fi.
Do I need a special plug for charging?
Onboard the ship is 230V, European standard. To use any electrical product that is not dual voltage (e.g. from the US, Canada, Australia or the UK), you will need a plug adaptor and some devices will require an electrical converter.
Link to buy: Plug adapter
Onboard AMADEUS Nova and Riva there are 2 USB plugs on each side of the bed on all decks.
What if I have a Dietary restriction?
Amadeus can accommodate a wide range of diets, including lactose-free, gluten-free, and vegetarian.
A variety of menus are offered on board, with a vegetarian option available at every meal. If you have specific dietary request or food intolerance, we kindly ask that you inform your Travel Advisor or call us directly no later than 60 days prior to departure.
Gratuities?
Tips and gratuities are included in cruise fare.
What language is spoken on the ship?
The languages on board all AMADEUS vessels is English.
Is there a dress code?
We want our guests to have a comfortable relaxing experience. Smart/casual clothing is acceptable for all meal times; for dinner we suggest nice slacks and shirt or casual dresses for women (no shorts). Jackets/ties are not required for meals. The Captain‘s dinner is an opportunity to dress up should you desire.
Comfortable, casual clothing is appropriate both onshore and onboard and we suggest lightweight clothing that can be layered. Mix-and-match color schemes work best to help keep baggage light. You will find a significant amount of walking over uneven terrain during your time ashore. We recommend comfortable walking shoes with good ankle support. Sturdy sandals are another good option.
Don’t forget to pack a lightweight, waterproof jacket (preferably hooded) or even a heavier-weight wind-breaker for cooler temperatures. Also, keep in mind that the ship, motor coaches and other venues visited on our itinerary are air conditioned and may be quite cool. We recommend you that you pack a lightweight sweater or long sleeve shirts and carry them with you on excursions.
Will I be able to use my phone?
Consider an international phone plan. Check with your provider to see what they offer.
Other great suggestions:
Currency on board?
The currency on board is the EURO; however, the following currencies are accepted to settle your on-board account: Swiss franc (CHF), British pound (GBP) and US dollar (USD).
You can pay conveniently on board with cash, debit card and credit card (Visa, Master Card, and Diners Club). There are no ATMs on board and often only a limited number in the smaller towns along the rivers. Your bank can provide you with information on how to access your ATM card and whether a debit or credit card is required. It is also recommended that you carry an international contact number for your bank or credit card company with you in case you need assistance during your trip.
Can I exchange currency on the ship?
It is possible to exchange money in the respective local currency in all ports of call, not directly on board. Exchange offices are usually located in the immediate vicinity of the docks or in the towns and cities visited.
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